COVID-19 has upended billions of people’s lives. The economic damage is already significant and far-reaching. In Canada, mid-market business owners are deeply concerned about the viability of their companies, and what they should do next.
The four lower-mid-market leaders we interviewed for this virtual roundtable agreed that resilience, transparency and empathy are the fundamental qualities of those who will successfully lead their organizations out of this pandemic. All alluded to their ability to cash in their “culture chips” with their staff and broader stakeholders, and emphasize the need to stay true to core competencies and the vision.
Specifically, they spoke of five ‘pillars’ of resilience, transparency and empathy:
- Lead with both heart and head
- Guide the entire organization through re-prioritization
- Move quickly and decisively
- Own the delivery of the hard truths
- Anticipate opportunities in the long run
Access the full Market Insight, including interviews, in the pdf below.